Refund policy
Okennada Replacement & Reprint Policy
At Okennada, we want you to be completely satisfied with your purchase. We understand that sometimes things don't go as planned, so we've created this policy to ensure you receive the perfect product.
Replacements and Reprints
Because your Okennada products are uniquely made to order just for you, we generally do not offer exchanges or returns for simple matters of change of heart, incorrect size selection, or color preference. We encourage you to carefully review your order details before confirming your purchase.
We offer replacements or reprints in the following cases:
- Damaged or Defective Items: If your item arrives damaged or with a manufacturing error, we sincerely apologize! Please contact our Customer Care team within 7 days of receiving your order and provide your order number along with 3-4 clear photos or videos of the issue. We'll gladly arrange a reprint of your item.
- Incorrect Item Received: If you received the wrong product, please accept our apologies. Contact our Customer Care team within 7 days of receiving your order, and provide your order number, a description of the issue, and 3-4 clear photos or videos of the incorrect item. We'll be happy to assist in getting you the correct item.
- Other Issues: If you encounter any other problem with your order, please contact our Customer Care team within 7 days of receiving your order and provide your order number along with 3-4 clear photos or videos clearly illustrating the issue.
How to Request a Replacement or Reprint:
To report a damaged, defective, or incorrect item, please follow these steps:
- Contact our Customer Care team: Reach out to us at Contactus@okennada.com within 7 days of receiving your order.
- Provide necessary information: Include your order number and a clear description of the issue.
- Submit visual evidence: Attach 3-4 clear photos or videos showcasing the damage, defect, or incorrect item.
Our Customer Care team will review your request and guide you through the replacement process.
Important Notes:
- Shipping: In cases of damaged or incorrect items, Okennada will cover all shipping costs. If a replacement is necessary for reasons other than damage or misprint and we agree to accommodate it, you will be responsible for the shipping costs associated with returning the original item.
- Replacements are our Standard Procedure: We provide replacements to ensure you receive the item you intended to order. Refunds are generally not offered unless a replacement is not feasible.
- Timeframe: All claims for damaged, defective, or incorrect items must be submitted within 7 days of receiving the product. No claims will be accepted past this 7-day period.
- Gifts: If the product is a gift, please make sure to open and inspect the item beforehand as claims must be made within 7 days of confirmed delivery.
- Unclaimed Packages: If a package is returned to us as unclaimed, you will be responsible for the cost of reshipping.
- Product Shrinking: Okennada is not liable for any shrinking of products that may occur during washing. It is the purchaser's responsibility to carefully follow the provided washing instructions. No replacements, refunds, or exchanges will be given for product shrinking.
Changes to Replacement & Reprint Policy:
We may update this policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised.
Our Commitment:
At Okennada, we value your satisfaction and strive to provide a positive experience. We're here to assist you and ensure you receive the perfect product.
Last Updated October 2024